Know Your Rights

Builder Rights & Obligations

What your builder is legally required to do — and what they are prohibited from doing. Timeframes you must know. State-by-state warranty periods. Plain English.

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What Your Builder MUST Do

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Hold a valid builder registration

Must be registered with the WA Building Services Board (or state equivalent). Check at DMIRS Building Services Register.

Source: WA Building Act 2011 s.9

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Obtain a building permit before starting work

No building work may commence without a valid building permit from the permit authority (local council or private certifier).

Source: WA Building Act 2011 s.9

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Provide a written contract for work over $7,500

For residential work over $7,500, a written contract signed by both parties is mandatory. You are entitled to a copy.

Source: WA HBCA 1991 s.6

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Give you the Consumer Building Guide before you sign

The builder must provide the WA Consumer Building Guide before you sign the contract. This explains your rights and dispute pathways.

Source: WA HBCA 1991

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Obtain Home Indemnity Insurance for contracts over $20,000

Home Indemnity Insurance (HII) must be obtained and a certificate provided to you before work commences. Protects you if the builder becomes insolvent.

Source: WA Builders Registration Act 2011

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Build in compliance with the NCC and Australian Standards

All work must comply with the National Construction Code (NCC) and applicable Australian Standards. Non-compliance is a defect.

Source: WA Building Act 2011 / NCC 2022

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Notify you of mandatory inspection stages

Builder must notify the permit authority (and you) at mandatory inspection stages: footing, frame, pre-occupation. Cannot proceed without inspection clearance.

Source: WA Building Regulations 2012 r.37

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Provide plans, specifications, and documents

You are entitled to copies of all approved plans, specifications, and engineering documents for your home.

Source: WA HBCA 1991

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Complete work within the contracted timeframe

The contract must specify an expected completion date. If the builder cannot meet it, a valid extension of time must be claimed under the contract.

Source: WA HBCA 1991 / HIA Contract

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Apply for an occupancy permit before handing over

An occupancy permit must be issued before you can legally occupy the building. The builder is responsible for obtaining this.

Source: WA Building Regulations 2012 r.47

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What Your Builder CANNOT Do

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Start work without a building permit

Commencing building work before a permit is granted is a criminal offence under the Building Act 2011. The builder (not you) is liable.

Source: WA Building Act 2011 s.9

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Deviate from approved plans without your written consent

Any material change to approved plans requires a permit amendment and your written agreement. Verbal agreements are not sufficient.

Source: WA Building Act 2011 s.54

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Demand a deposit exceeding 10% (or 6.5% for large contracts)

Maximum deposit is 10% of the contract price. For contracts over $500,000, the maximum is 6.5%. Demanding more is an offence.

Source: WA HBCA 1991 s.7

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Demand progress payments outside the contract schedule

Progress payments may only be demanded in accordance with the payment schedule in your contract. Demanding payment early is an offence.

Source: WA HBCA 1991 s.10

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Demand final payment before practical completion

The final progress payment must not be demanded or received until practical completion is certified. Paying before PC waives your right to withhold.

Source: WA HBCA 1991 / HIA Contract

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Prevent you from accessing your property to inspect

You have the right to inspect your property at reasonable times during construction. The builder cannot unreasonably prevent access.

Source: WA HBCA 1991

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Use non-conforming building products

Since 2017, builders are prohibited from using building products that do not conform to the NCC. Aluminium composite cladding (non-fire rated) is a key example.

Source: WA Building Act 2011 / NCC 2022

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Subcontract work to an unregistered tradesperson

Licensed trades (electrical, plumbing, gasfitting, pest control) must hold the required licence. Builder cannot use unlicensed tradespeople for licensed work.

Source: WA Electricity (Licensing) Regulations / Plumbers Licensing Act

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Vary the contract price without a signed variation order

Any increase to the contract price requires a signed written variation order. Verbal quotes or "we'll sort it out" are not enforceable against you.

Source: WA HBCA 1991 / HIA Contract

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Abandon the site without lawful reason

Abandoning the build without completing the work (or a valid contractual right to suspend) is a breach of contract and potentially entitles you to terminate.

Source: WA HBCA 1991 / General law of contract

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Critical Timeframes

Miss these windows and you may lose your rights. Dates marked in amber are limitation periods — act before they expire.

MilestoneTimeframeSource
Written defects notice — builder must respond14 daysWA HBCA 1991 / HIA Contract
Defects liability period (practical completion defects)6 monthsHIA Contract Clause 26
Statutory warranty — non-structural defects1 yearWA HBCA s.28
Statutory warranty — structural defects6 yearsWA HBCA s.27
Builder must rectify after defects direction28 days (reasonable)WA Building Commission direction
Practical completion inspection notice5 business days minHIA Contract
Council building permit decision (uncertified)10 business daysWA Building Regulations 2012 r.16
DEMIRS/Building Commission investigation4–12 weeks (typical)DMIRS operational guide
SAT application from date of breachWithin 3 yearsLimitation Act 2005 (WA)
Building permit lapses if work not commenced2 years from grantWA Building Regulations 2012 r.18
Building permit lapses if not substantially complete6 years from grantWA Building Regulations 2012 r.18
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WA Dispute Pathway

Step 1

Document defects

Photos, measurements, dates

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Step 2

14-day notice to builder

Written, send by email + registered post

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Step 3

Builder rectifies

Or fails to respond (14 days)

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Step 4

DEMIRS complaint

WA Building Commission

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Step 5

Investigation 4–12wks

Direction to rectify issued

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Step 6

SAT (if needed)

Binding orders, cost recovery

Note: You can skip DMIRS and go directly to SAT in some circumstances. SAT can also order DMIRS to investigate.

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State-by-State Warranty Periods

Warranties: 6yr structural / 1yr non-structural (WA HBCA 1991)

Regulator: WA Building Commission (DMIRS)

Tribunal: State Administrative Tribunal (SAT)

Warranties: 6yr major defects / 2yr other (Home Building Act 1989)

Regulator: NSW Fair Trading

Tribunal: NSW Civil & Administrative Tribunal (NCAT)

Warranties: 6yr structural / 2yr non-structural (DBCA 1995)

Regulator: Victorian Building Authority (VBA)

Tribunal: Domestic Building Dispute Resolution Victoria (DBDRV)

Warranties: 6yr 6mo structural / 1yr non-structural (QBCC Act)

Regulator: Queensland Building and Construction Commission (QBCC)

Tribunal: Queensland Civil and Administrative Tribunal (QCAT)

Warranties: 6yr structural / 2yr other (BWCA 1995)

Regulator: Consumer and Business Services (CBS) SA

Tribunal: South Australian Civil and Administrative Tribunal (SACAT)

Warranties: 6yr structural / 2yr other (Building Act 2016)

Regulator: Consumer, Building and Occupational Services (CBOS)

Tribunal: Tasmanian Civil and Administrative Tribunal (TasCAT)

Warranties: 10yr residential building work (Building Act 2004)

Regulator: ACT Planning and Land Authority (ACTPLA)

Tribunal: ACT Civil and Administrative Tribunal (ACAT)

Warranties: 6yr structural / 2yr other (Building Act 1993)

Regulator: NT Building Practitioners Board

Tribunal: NT Civil and Administrative Tribunal (NTCAT)

Ready to take action?

Use our template library to send a formal notice or complaint to your builder or regulator.